TERMS OF SERVICE — uVision.gg

Last Updated: September 15, 2026

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1. Service Provider and Agreement

1.1 Service Provider
uVision.gg is operated by Mald Entertainment Studio, s.r.o., a company registered in the Czech Republic (hereinafter "we," "us," "our," or "Company").

1.2 Acceptance of Terms
By using uVision.gg (the "Service" or "Platform"), you agree to be bound by these Terms of Service. If you do not accept these terms, you may not use the Service. We reserve the right to modify these terms at any time. Changes become effective immediately upon posting to the Platform. Your continued use constitutes acceptance of updated terms.

1.3 Age and Capacity
You represent that you are at least 18 years old (or the legal age of majority in your jurisdiction) and have the legal capacity to enter into binding agreements. Users who are minors may only use the Service with verifiable parental or guardian consent.

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2. Description of Service

2.1 Core Functionality
uVision.gg allows viewers ("Users") to financially support content creators and streamers ("Streamers") by sending tips. Users provide their name, email address, tip amount, and message, which are then transmitted to their chosen Streamer.

2.2 Current and Future Features
Currently, the Service offers tipping functionality only. We intend to add additional features in the future, including (but not limited to) streaming overlays, chatbots, and other creator tools. Terms governing these future services will be updated accordingly.

2.3 No Registration Required (Current)
At this time, we do not require account registration. Each tip transaction is processed independently based on the information you provide.

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3. User Conduct and Responsibilities

3.1 Lawful Use
You agree to use the Service only for lawful purposes and in compliance with all applicable laws. You shall not:

• Send tips for illegal purposes or to facilitate illegal activity
• Harass, threaten, defame, or abuse Streamers or other Users
• Submit false, misleading, or fraudulent information
• Attempt to bypass security measures or reverse-engineer the Platform
• Use automated tools, bots, or scripts to interact with the Service without authorization
• Engage in money laundering or sanctions evasion
• Violate intellectual property rights

3.2 Message Content
You are solely responsible for the content of any message you submit with your tip. We reserve the right to refuse displaying messages that are obscene, defamatory, hateful, or otherwise violate these terms or applicable law.

3.3 Prohibited Transactions
We will not process tips that:

• Originate from stolen payment methods or fraudulent accounts
• Constitute money laundering or terrorist financing
• Are sent by persons under sanctions or on restricted lists
• Violate Stripe's Acceptable Use Policy

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4. Payment Terms and Fees

4.1 Platform Fee
The Company retains 1% of each tip amount as a platform fee. The remaining 99% is forwarded to the Streamer (minus any payment processor fees charged by our payment provider).

Example:
A 100 CZK tip results in: 99 CZK forwarded to Streamer (less Stripe fees) and 1 CZK retained by uVision.gg.

4.2 Payment Processing
All payments are processed through Stripe (www.stripe.com), a third-party payment processor. By submitting payment information, you authorize Stripe to charge your payment method. Stripe's terms and privacy policy apply to payment processing. We do not store your full payment card details; Stripe securely handles all card data.

4.3 Currency and Pricing
All tips are processed in the currency selected during the tip transaction. Current exchange rates are determined by your payment method provider and Stripe. We are not responsible for currency conversion fees or exchange rate fluctuations.

4.4 Billing Inquiries
For questions about your transaction, you may contact us using the information in Section 11 or consult your payment method statement.

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5. Refund Policy

5.1 Tip Refunds
Tips are generally non-refundable once successfully processed. However, the following exceptions apply:

5.2 Eligible Refund Circumstances
We may process refunds in the following cases:

• Duplicate Charge: You were charged twice for the same tip due to a technical error on our Platform
• Unauthorized Transaction: The tip was processed without your authorization (fraud)
• Stripe Processing Error: The payment was not successfully delivered to the Streamer due to a Stripe technical failure
• Service Unavailability: The Platform was unavailable for more than 24 hours during your transaction attempt, preventing delivery

5.3 Refund Request Procedure
To request a refund:

1. Contact us within 30 days of the transaction using the information in Section 11
2. Provide your transaction ID, email address, tip amount, and reason for the refund request
3. Include supporting documentation if applicable (proof of duplicate charge, fraud evidence, etc.)
4. We will investigate and respond within 14 business days

5.4 Refund Timeline
Approved refunds will be credited to your original payment method. Depending on your financial institution, refund processing typically takes 5–10 business days after approval.

5.5 Streamer Refunds
If a refund is issued to a User due to error or fraud, and the Streamer has already received the tip, we may deduct the refunded amount from the Streamer's future payouts or request reimbursement directly from the Streamer.

5.6 No Refund for Change of Mind
Tips made intentionally but later regretted are not refundable. Each tip is final once confirmed.

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6. Limitation of Liability

6.1 "As-Is" Service
The Service is provided on an "as-is" and "as-available" basis. We make no warranties, express or implied, regarding the Platform's fitness for a particular purpose, merchantability, or uninterrupted operation.

6.2 No Guarantee of Delivery
While we strive to deliver tips accurately, we do not guarantee that tips will reach Streamers without error, delay, or loss. Streamers are responsible for monitoring their tip notifications.

6.3 Third-Party Services
We are not responsible for:

• Stripe's actions, failures, or data breaches
• Disruptions in payment processing networks
• Streamer conduct or how they use tips
• Internet outages or your internet service provider's failures

6.4 Liability Cap
To the maximum extent permitted by law, our total liability for any claim arising from the Service shall not exceed the amount you paid in the disputed transaction.

6.5 Disclaimer of Consequential Damages
In no event shall we be liable for indirect, incidental, special, consequential, or punitive damages, including lost profits or data loss, even if we have been advised of the possibility of such damages.

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7. Data Collection and Privacy (GDPR Notice)

7.1 Personal Data Collected
When you use the Service, we collect:

• Full name
• Email address
• Tip amount and message
• Payment method information (processed securely by Stripe; we do not store card details)
• IP address and device information
• Transaction timestamp

7.2 Legal Basis for Processing
We process your data based on:

• Contract performance (processing your tip)
• Legal obligation (anti-money laundering, fraud prevention, tax compliance)
• Legitimate interest (platform security, preventing abuse)

7.3 Data Retention

• Transaction records are retained for 7 years (legal and tax compliance requirement in the Czech Republic)
• Email addresses are retained to process refund requests and communicate regarding your transaction
• Payment information is retained by Stripe according to their policies

7.4 Your Rights (GDPR)
You have the right to:

• Access your personal data
• Correct inaccurate information
• Delete your data (subject to legal retention requirements)
• Restrict or object to processing
• Data portability (receive your data in machine-readable format)
• Lodge a complaint with the Czech Data Protection Authority (Úřad pro ochranu osobních údajů)

To exercise these rights, contact us using Section 11 information.

7.5 International Data Transfers
Your data may be processed by Stripe in jurisdictions outside the EU/EEA. Stripe complies with GDPR and maintains Standard Contractual Clauses for international transfers.

7.6 Separate Privacy Policy
A detailed Privacy Policy (available at uVision.gg/privacy) provides additional information about our data practices. In case of conflict, the Privacy Policy governs privacy matters; these Terms govern service use.

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8. Third-Party Services

8.1 Stripe Integration
Payment processing is handled by Stripe, Inc. Your use of Stripe is governed by Stripe's Terms of Service and Privacy Policy. We recommend reviewing Stripe's terms regarding:

• Acceptable transactions
• Data security standards
• Dispute resolution procedures

8.2 No Endorsement
We do not endorse or guarantee any third-party services, platforms, or payment methods you may use in conjunction with uVision.gg.

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9. Prohibited Content and Enforcement

9.1 Content Moderation
We reserve the right to refuse service, block users, or reject tip messages that:

• Contain hate speech, discrimination, or threats
• Violate intellectual property rights
• Promote illegal activities
• Are spam or commercial solicitations
• Violate the rights or safety of others

9.2 Streamer Authority
Streamers may also decline to accept tips or may request removal of specific messages from their audience. We support Streamer autonomy in managing their community.

9.3 Account Termination
We may suspend or terminate your access to the Service without notice if you:

• Violate these Terms of Service
• Engage in fraudulent or illegal activity
• Harm the Platform or other Users

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10. Future Features and Changes

10.1 Feature Expansion
As we add overlays, chatbots, and other features, separate terms may apply. You will be notified of updates and required to accept new terms before using new features.

10.2 Service Modifications
We may modify, suspend, or discontinue any part of the Service at any time. We will attempt to provide 30 days' notice for significant changes but do not guarantee advance notice for emergency security measures.

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11. Contact Information

Company: Mald Entertainment Studio, s.r.o.
Platform: uVision.gg
Address: Nové sady 988/2, Staré Brno, 602 00 Brno
Email: support@uvision.gg
Data Protection Officer/GDPR Contact: gdpr@uvision.gg

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12. Governing Law and Dispute Resolution

12.1 Governing Law
These Terms of Service are governed by and construed in accordance with the laws of the Czech Republic, without regard to its conflict of law principles.

12.2 Jurisdiction
You and the Company agree that any legal claim or dispute arising from these Terms or your use of the Service shall be resolved in the courts of the Czech Republic.

12.3 Dispute Resolution
Before pursuing legal action, we encourage you to contact us (Section 11) to resolve disputes informally. If informal resolution fails, either party may pursue legal proceedings.

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13. Entire Agreement and Severability

13.1 Entire Agreement
These Terms of Service, together with our Privacy Policy, constitute the entire agreement between you and the Company regarding the Service and supersede all prior agreements.

13.2 Severability
If any provision of these Terms is found to be invalid or unenforceable, that provision shall be severed, and the remaining provisions shall remain in full force and effect.

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14. Limitation Period for Claims

You acknowledge that any claim arising from your use of the Service must be made within 1 year of the incident giving rise to the claim. Claims made after this period are barred.

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REFUND POLICY (Summary)